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Our level of quality and service doesn't just finish once you have purchased your charger from us. With a three year warranty as standard on our products, you can feel confident that we will will support you for many years to come.

With a dedicated call centre and an international support team no enquiry is left unanswered.

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Digital Services

Below you will find all FAQs about our digital services.

Accessories

Below you will find all FAQs about our charging accessories.

Installation

Below you will find all FAQs about installation.

Webasto Pure

  • Included in the scope of delivery of the Webasto Pure there are two small keys. With these universal keys, you can securely lock the charging station so that only you determine who is actually allowed to charge at your charging station. As soon as the key is turned to the open position, the charging process is activated and the electricity flows directly into your vehicle.

  • 1x Charging station Webasto Pure

    1x Charging cable with charging coupling

    2x Key

    1 x Operating and installation instructions

    1x Installation kit for wall mounting: 4x wall plug (8 x 50 mm, Fischer UX R 8), 2x screw (6 x 70, T25), 2x screw (6 x 90, T25), 4x washer (12 x 6.4 mm, DIN 125-A2), 2x screw (3 x 20 mm, T10) + 2x replacement screws, 1x mounting bracket, 2x bushing (1 as replacement part)

    1x Installation kit for charging cable: 1x spiral antikink protection, 1x cable tie, 1x strain relief clamp, 2x screw (6.5 x 25 mm, T25) for fastening the strain relief clamp

Webasto Next

  • Scan & Charge access control allows you to decide who is actually allowed to charge at your Webasto Next. The user of the charging station authenticates himself via Scan & Charge, where the user scans the QR code at the charging station with his Webasto ChargeConnect app, the wallbox recognizes the user authorization and the charging process starts. In the Webasto ChargeConnect app, any number of users can be registered and managed for a Webasto Next.

    Please note: Scan & Charge works exclusively with the Webasto ChargeConnect App.

  • Two preconfigured QR codes are included in the scope of delivery of the Webasto Next. One should always be kept for safety's sake. In the event that the user needs to use the backup QR code, a copy should be made; this can be done at a print shop, for example. 

  • A router or DHCP switch should be installed between the EMS and the wallbox. Energy management systems usually require an additional external meter; the compatible meters should be requested directly through the EMS provider. A list of compatible energy management systems (EMS) will be published in Q2 2022.

  • A list of compatible manufacturers will be published from Q2 2022.

  • Yes, with a compatible external energy management system (EMS), the Webasto Next can charge PV surplus that supports this function. If the wallbox is connected to the power grid with one phase, phase switching is not necessary. This makes it possible to charge 1.3 kW to 7.4 kW of PV energy into the car; this power is usually sufficient for home PV systems. A list of compatible manufacturers will be published from Q2 2022.

  • A network connection is required for a complete and reasonable use of the Websato Next with all features. Otherwise charging is only possible without authentification ("free charging", i.e. no Scan & Charge). Especially in areas where wireless network connection is unstable, hurdled or technically not possible, e.g. in underground car parking areas, a wired connection is recommended.

  • The Webasto Next will have integrated dynamic load management (stand-alone) as of Q2 2022. Stand-alone means that the current available amperage of the building is recorded via an external meter and sent to the wallbox. The wallbox ensures that the maximum available amperage of the building is not exceeded. In doing so, the Webasto Next dynamically adjusts its power. The Webasto Next cannot communicate directly with other Webasto Next charging stations.

  • No, the Webasto Next is always connected to Webasto ChargeConnect. Nonetheless compatibility with 3rd party backends will be established in the future. Once available, we will provide a list of compatible backend solutions here.

  • The Webasto Next is always supplied pre-configured. There is a installer support application (Webasto Charger Setup App) available which provides a guided configuration support for the qualified electrician.

  • Settings can be conveniently changed via the Webasto Charger Setup App. Alternatively, there will be an integrated configuration interface from Q2 2022, which can be accessed via an IP address (LAN or WLAN hotspot).   

  • The Webasto Next has standard warranty according to legal regulations.

  • In the scope of delivery, there is included the Webasto Next charger with a cable in defined length (4,5 and 7 meters), mounting equipment, drilling template and Quick Start Guide,

  • All downloads and documentations can be found on the product page of the Webasto Next

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Webasto Live

  • Thanks to the smart connectivity function, Webasto Live can be used by everyone on an individual basis. Whether it is for when you are at home, for your electric fleet or for electric company car drivers - the intelligent charging station makes everyday charging easier for you. Webasto Live is also interesting for users who operate a Home Energy Management System (HEMS) or a photovoltaic system.

  • In general, this is possible and useful. The photovoltaic system, however, must at least feature a communication interface or a switching output for this. You can ideally control your own consumption with intelligent controls via a Home Energy Management System (HEMS) or a communicating inverter with its own measurement data acquisition system

  • The scope of delivery includes two so-called LiveAccess devices with which you can authenticate yourself via RFID technology to Webasto Live. This makes it possible to narrow down the group of users accordingly. The charging process can also be started via the LiveApp. If you do not want to use this authentication option, you can deactivate it via the configuration interface. You can order additional LiveAccess devices from us.

  • The Webasto Live can charge using a type 2 connector according to EN 62196-2. The type 2 connector complies with the European standard.

  • The scope of delivery includes two so-called LiveAccess devices with which you can authenticate yourself via RFID technology to Webasto Live. This makes it possible to narrow down the group of users. You can order additional LiveAccess devices from us.

  • Yes, thanks to the communication interface Modbus TCP, the Webasto Live can be integrated into an energy management system to control optimized power distribution. For example, you can charge your own electricity from the PV system to your electric vehicle.

  • An eSIM card is installed in the Webasto Live device. This is not tied to a specific operator. Instead, it automatically searches for the strongest network provider at your installation location.

  • The Webasto Live is always supplied preconfigured. There are additional settings in the user interface that are necessary for configuration. If you do not want a preconfiguration, refer to the operation manual for instructions on how to restore the factory settings.

  • If you are in the immediate vicinity of the Webasto Live device, you can call up a configuration interface via a local hotspot. Here, you can configure a variety of settings: from adding a new LiveAccess device for authentication on the Webasto Live to individual settings for load management and firmware updates.

  • Yes, the Webasto Live contains a GSM module, a mobile radio standard for fully digital mobile radio networks.

  • You can use the Webasto Live Connectivity with GSM, WLAN or LAN. Each Webasto Live device comes with a GSM module including a eSIM card as standard. If you have sufficient network coverage at your installation location, you can automatically use the Connectivity function with GSM. If this is not possible, you can also use a connection via WLAN or LAN. You can connect to your WLAN yourself via the configuration interface. You can get assistance from your installation partner to connect to your personal LAN.

  • You can easily check whether there is sufficient network coverage with your mobile phone: Go to where the Webasto Live will be located/suspended. Then look at the reception strength displayed on your mobile phone (usually indicated in bars). In the event of poor network coverage, you can establish a connection via LAN or WLAN to the Webasto back-end.

  • If you want to replace the standard eSIM card with your own, you will find the eSIM card slot below the Webasto Live device cover in the connection compartment. Only a person authorized to install eSIM may replace an eSIM card.

  • The Webasto Live is compatible with the following energy management systems: Beegy, Kiwigrid, TQ, Smart1 and ChargePilot (TMH).

  • Thanks to Webasto ChargeConnect, you have automatically free access to many backend functionalities. Always keep track of your Webasto Live, as you can access the current status of your charging stations, the entire charging history, your energy consumption, and much more at any time and from anywhere. Control you charging station via web-portal or app remotely.

    Please note: Webasto ChargeConnect is only compatible with the following Webasto Live part numbers:

    5110360C, 5110361C, 5110263C, 5110359C

     Additionally, you can link another backend to your charger, the following back-ends are tested for the Webasto Live and compatible via OCPP 1.6: Allego, Chargecloud, Cleanergy EV, Driivz, E-Flux, Everon, Greenflux, has.to.be, Last Mile Solutions, Mobility+, Optimile, SAP e-Mobility, Smartlab Ladenetz, Virta

  • The advantages of Webasto ChargeConnect at a glance:

    • Convenient management of the charging station via app or web portal
    • Quick and easy registration via the Webasto ChargeConnect App
    • Individual management of the charging infrastructure within an organization
    • Maximum transparency about user behavior at your charging points
    • Regular updates with new features for app and portal
    • Use and management in different user levels depending on authorization
    • Full feature offer, such as starting or stopping charging sessions, real-time status of all charging points, managing user permissions, maintenance and remote diagnostics, detailed overview of charging history, comprehensive monitoring functions and reservation management of charging stations
  • During the installation and configuration process, Webasto ChargeConnect will be activated automatically. You can download the Webasto ChargeConnect App in the AppStore or Google PlayStore, register your charger and start managing your charging sessions remotely.

Webasto ChargeConnect

  • Webasto ChargeConnect is the Webasto backend to manage and operate Webasto charge points. More information.

  • During the installation and configuration process, Webasto ChargeConnect will be activated automatically. You can download the Webasto ChargeConnect App in the AppStore or Google PlayStore for free. To use the full potential of Webasto ChargeConnect an account has to be created. Register your charger and start managing your charging sessions remotely.

  • In the Webasto ChargeConnect App you can manage your charge points, start/stop charging sessions and see and export your latest charging session. New features are an constantly updated

  • Via the Webasto ChargeConnect portal you can manage your charge points, start/stop charging sessions and see your latest charging session. Furthermore it supports you in operating your charging infrastructure in an B2B environment, e.g. allowing new users into your charging infrastructure and allows you to obtain advanced diagnostics of your chargers. Further features can be purchased and unlocked via the Webasto ChargeConnect Marketplace (available in Q2 2022)

  • Webasto is working on this topic. Webasto ChargeConnect will be able to handle OCPP 2.0.x communication in Q2 2022. This update will be communicated officially.

  • Not at the moment.

  • Webasto ChargeConnect is compatible with the Webasto Next (all variants) and the following Webasto Live part numbers: 5110360C, 5110361C, 5110263C, 5110359C

Webasto ChargeConnect App

  • The Webasto ChargeConnect App is the perfect mobile application to manage your Webasto charging station remotely. You can access all current and past charging sessions, start and stop them digitally, and authorize other users for a charging point directly via the mobile application. After a free one-time registration, you can use a wide range of funtionalities and benefit from regular app updates.

  • With the Webasto ChargeConnect App, you can use the following features:

    • Starting and stopping charging sessions
    • Real-time status of the current charging session
    • Wallbox sharing with other users
    • Detailed overview of completed charging sessions
    • Export of all charging data
    • Reserving a charging station
    • User management
  • Using the Webasto ChargeConnect App is intuitive and self-explanatory. However, if you get stuck, you can find all single steps in our user guide

  • Using the Webasto ChargeConnect App is intuitive and self-explanatory. However, if you get stuck, you can find all single steps in our user guide.

  • The Webasto ChargeConnect App is made for iOS and Android, so you can easily find Webasto ChargeConnect in the App Store and Google Play Store.

Accessories

  • The delivery package includes a stand, a cover, installation instructions and a screw kit for mounting an earth connection and the charging stations.

  • With our Webasto Stand Solo and Duo, we offer single or double sided charging station stands. The black stand Webasto Stand Slim is made for mounting one charging station, ideal for domestic applications.

  • The Webasto Stand offers burr-free holes to prevent damage to the cables. In addition, a high level of safety is achieved through the earth connection and high corrosion resistance.

  • All Webasto stands are suitable for both the Webasto Pure and Webasto Live charging stations.

  • The stand is suitable for mounting on a concrete foundation. Please refer to the enclosed installation instructions for the exact mounting steps and notes.

  • No, safety requirements mean that it is not permitted to use an adapter.

  • Only original Webasto spare parts may be fitted on Webasto charging stations. We would like to point out that a cable must always be replaced by a qualified electrician. 
    In case you replace a Webasto cable with one from another manufacturer or it is not replaced by a qualified electrician, Webasto will not accept any liability for any resulting damage. In this case, warranty or guarantee claims cannot be asserted against Webasto.

Installation

  • Use the "Find your Installer" portal on our website to locate your local, Webasto Authorised Installer, and place your enquiry. The Installer will then be able to advise and guide you through the producr portfolio and answer any installation queries.

  • The installation costs vary significantly depending on the conditions at the installation site, and are therefore determined by our installation partner on site during the On-site analysis. The precise installation price depends, for example, on the scope of the installation, on the distance of the charging station from the distribution board and on any through-holes that need to be made.

  • Webasto works with authorised electricians who have the professional prerequisites and experience to install charging infrastructure.

  • An installation manual is enclosed with the delivery. Nevertheless, we point out that the installation may only be carried out by a qualified electrician and recommend the Webasto installation service.

  • Yes, this is possible. Advice: You can benefit from a Webasto partner installation when you order an On-site analysis and then agree to the installation offer. Then, your charging station is installed by a certified electrician.

  • As part of a On-site analysis, an electrician who is specially trained and authorised in charging infrastructure will assess the conditions on site. Sometimes the entire power availability of the utility connection, the meter panel, the type of possible cabling and the desired location of the charging point are assessed to determine if a successful installation is feasible. Finally, and in addition to the On-site analysis, a cost estimate for the necessary work will be drawn up.

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