Frequently Asked Questions

You have questions, we have answers!

Our commitment to quality and service does not end once you have purchased your charger from us. You can be sure that we will continue to support you for many years, especially because our standard warranty runs for two years.

With a dedicated call centre and an international support team no request will be unanswered. Just ask.

General Questions

  • The charging station should only be cleaned with a dry cloth. Please do not use aggressive cleaning agents, wax or solvents. If necessary, you can wipe the cable with a damp terry towel.

  • The Webasto charging stations use a type 2 connector according to EN 62196-2. The type 2 connector complies with the European standard.

  • You can always charge one vehicle using a Webasto charging station. The Webasto Pure, the Webasto Next and the Webasto Live have a fixed cable with a type 2 plug. The Webasto Unite has a charging socket (type 2) with shutter for the charging cable.

  • Basically, the variants differ in their charging capacity and the scope of the installation. In addition, different charging cables are fitted to the charging station, matched to the charging capacity. For the 22 kW variant, the installation requires higher fuse ratings and larger supply cable cross sections, among other things. There are also differences when it comes to the grid operators. Most grid operators only require notification of an 11 kW charging station, while a 22 kW charging station additionally requires approval. Variations in grid quality means that there are regional differences between the individual operators.

  • The Webasto charging stations are suitable for wall and stand mounting indoors and outdoors thanks to the high weather resistance (IP54 for Pure and Next and IP65 for Unite). The charging station should not be installed in a place with direct sunlight, but rather in an area protected from the sun.

  • Should you not be able to book an installation through your sales partner, we offer you a network of highly skilled installation companies to ensure you receive the fastest possible service. Take advantage of our installer locator to contact your local installer. Your installer will then guide you through the process and provide a compatitive quotation for the unit and installation.

  • The important access details about your Webasto charging station are printed on the inside cover your operating and installation instructions. In case you lost the document, please contact technical support.

  • Settings can be conveniently changed via the Webasto Charger Setup App. Alternatively, there is an integrated configuration interface from available, which can be accessed via an IP address (LAN or WLAN hotspot).   

  • Webasto chargers are by default configured to connect with the Webasto ChargeConnect backend. Nevertheless, the webasto charger itself requires a configuration via dip switches, integrated web-based configuration interface or Webasto Charger Setup app (the last two not applicable for Webasto Pure) in order to work properly.

  • In principle, all inverters are compatible with the Webasto Next and Unite charging stations that are compatible with the energy management systems approved for these charging stations. You can find a list of EMS systems here: Webasto Next, Webasto Unite


Webasto Pure

  • Included in the scope of delivery of the Webasto Pure there are two small keys. With these universal keys, you can securely lock the charging station so that only you determine who is actually allowed to charge at your charging station. As soon as the key is turned to the open position, the charging process is activated and the electricity flows directly into your vehicle.

  • 1x Charging station Webasto Pure
    1x Charging cable with charging coupling
    2x Key
    1 x Operating and installation instructions
    1x Installation kit for wall mounting: 4x wall plug (8 x 50 mm, Fischer UX R 8), 2x screw (6 x 70, T25), 2x screw (6 x 90, T25), 4x washer (12 x 6.4 mm, DIN 125-A2), 2x screw (3 x 20 mm, T10) + 2x replacement screws, 1x mounting bracket, 2x bushing (1 as replacement part)
    1x Installation kit for charging cable: 1x spiral antikink protection, 1x cable tie, 1x strain relief clamp, 2x screw (6.5 x 25 mm, T25) for fastening the strain relief clamp

Webasto Next

  • Scan & Charge access control allows you to decide who is actually allowed to charge at your Webasto Next. The user of the charging station authenticates himself via Scan & Charge, where the user scans the QR code at the charging station with his Webasto ChargeConnect app, the wallbox recognizes the user authorization and the charging process starts. In the Webasto ChargeConnect app, any number of users can be registered and managed for a Webasto Next.

    Please note: Scan & Charge works exclusively with the Webasto ChargeConnect App.

  • Two preconfigured QR codes are included in the scope of delivery of the Webasto Next. One should always be kept for safety's sake. In the event that the user needs to use the backup QR code, a copy should be made; this can be done at a print shop, for example. The content and creation of the QR code is described in the online manual. 

  • A list of compatible Energy management systems is available here. A router or DHCP switch should be installed between the EMS and the wallbox. Energy management systems usually require an additional external meter; the compatible meters should be requested directly through the EMS provider. It is recommended to assign static IP addresses to the wallboxes via the router settings.

  • Yes, with a compatible external Energy Management System (Compatibility list EMS), the Webasto Next can charge PV surplus that supports this function.

  • No, automatic phase switching ist not possible.

  • A network connection is required for a complete and reasonable use of the Websato Next with all features. Otherwise charging is only possible without authentification ("free charging", i.e. no Scan & Charge). Especially in areas where wireless network connection is unstable, hurdled or technically not possible, e.g. in underground car parking areas, a wired connection is recommended.

  • The Webasto Next will have integrated dynamic load management (stand-alone). Stand-alone means that the current available of the building is recorded via an external meter and sent to the wallbox. The wallbox ensures that the maximum available current of the building is not exceeded. In doing so, the Webasto Next dynamically adjusts its power. The Webasto Next cannot communicate directly with other Webasto Next charging stations.

  • In the scope of delivery, there is included the Webasto Next charger with a cable in defined length (4,5 and 7 meters), mounting equipment, drilling template and Quick Start Guide.

  • 6 Ampere

Webasto Live

  • The scope of delivery includes two so-called LiveAccess devices with which you can authenticate yourself via RFID technology to Webasto Live. This makes it possible to narrow down the group of users. You can order additional LiveAccess devices from us.

  • You can add further LiveAccess devices in the configuration interface of your Webasto Live to manage the access authorization of your wallbox.

  • In general, this is possible and useful. The photovoltaic system, however, must at least feature a communication interface or a switching output for this. You can ideally control your own consumption with intelligent controls via a Home Energy Management System (HEMS) or a communicating inverter with its own measurement data acquisition system.

  • Yes, thanks to the communication interface Modbus TCP, the Webasto Live can be integrated into an energy management system to control optimized power distribution. For example, you can charge your own electricity from the PV system to your electric vehicle.

  • The Webasto Live is compatible with the following Energy Management Systems: Beegy, Clemap, Kiwigrid, TQ, Smart1, Solarwatt and ChargePilot (The Mobility House).

  • Thanks to Webasto ChargeConnect, you have automatically free access to many backend functionalities. Always keep track of your Webasto Live, as you can access the current status of your charging stations, the entire charging history, your energy consumption, and much more at any time and from anywhere. Control you charging station via web-portal or app remotely.
    Please note: Webasto ChargeConnect is only compatible with the following Webasto Live part numbers:
    5110360C, 5110361C, 5110263C, 5110359C

    Additionally, you can link another backend to your charger, the following backends are tested with the Webasto Live and compatible via OCPP 1.6: Allego, Chargecloud, Cleanergy EV, Driivz, E-Flux, Everon, Greenflux,, Last Mile Solutions, Mobility+, Optimile, SAP e-Mobility, Smartlab Ladenetz, Virta

  • You can use the Webasto Live connectivity with GSM, WiFi or LAN. Each Webasto Live device comes with a GSM module including a SIM card as standard. If you have sufficient network coverage at your installation location, you can automatically use the connectivity with GSM. If this is not possible, you can also use a connection via WiFi or LAN. You can connect to your WiFi yourself via the configuration interface. You can get assistance from your installation partner to connect to your personal LAN.

  • A SIM card is installed in the Webasto Live device. This is not tied to a specific operator. Instead, it automatically searches for the strongest network provider at your installation location.

Webasto Unite

  • With the Webasto Unite it is possible to authorize users to charge at the charging station.This can be done via RFID technology or via Webasto ChargeConnect. In that way it is also possible to report and analyse the charging data as charging sessions are assigned to user authorizing for that charging session.

  • Yes, it is possible to permantly lock the charging cable in the Webasto Unite via DIP-Switch setting or the configuration interface.

  • Yes, with a compatible external energy management system (EMS) (Compatibility list EMS) that supports this function, the Webasto Unite can charge PV surplus. 

  • No, automatic phase switching ist not possible.

  • The Webasto Unite has integrated dynamic load management (stand-alone mode and cluster mode). Stand-alone means that the current available amperage of the building is recorded via an external meter and sent to the wallbox. The wallbox ensures that the maximum available amperage of the building is not exceeded. In doing so, the Webasto Unite dynamically adjusts its power. In cluster mode, the sampe principle applies, but one wallbox acts as a hub controlling up to 32 satellite wallboxes to ensure the maximum available amperage of the building is not exceeded by the cluster.

  • A network connection is required to use the full potential and all features of the Webasto Unite. If there is no network connection, it is possible to charge without authentification ("free charging") or with locally registered RFID authenticators. Especially in areas where wireless network connection is unstable, hurdled or technically not possible, e.g. in underground car parking areas, a wired connection is recommended. The Webasto Unite can buffer up to 1000 charging sessions, if the network connection is interrupted.

  • The scope of delivery of the Webasto Unite includes - besides the charging station as such - the following:

    • The mounting material, drilling template and installation instructions.
    • Two user RFID cards to start and stop charging operations.
    • One master RFID card to add or remove user RFID cards from the local RFID list.

    It should be noted that the master RFID card is already preset to the wallbox. However, the two user cards still need to be configured via the Webasto ChargeConnect app. Detailed instructions for this can be found in the Webasto ChargeConnect operating instructions under "Authorization tags" in our download area.

  • The Eichrecht version of a charging station has a very accurate meter, which is a prerequisite for billing charging electricity in Germany and Austria. In Eichrecht, the complete charging station is approved and sealed as a unit, unlike MID, where only the measuring capsule as the meter is affected. For certification reasons, Vestel is the manufacturer on the nameplate of the Eichrecht version.

  • The scope of delivery of the Webasto Unite 4G does not include a SIM card. You need a micro SIM card (3FF). A simple data tariff (whether prepaid or postpaid, special tariff for M2M (Machine-to-Machine) or IoT (Internet of Things) is not required for the connection). An included data volume of at least 100 MB per month is recommended. Deploy the SIM according to the documentation. If the Webasto Unite is already connected, it can only be inserted by an electrician.

Digital Services

  • Webasto ChargeConnect is the Webasto backend to manage and operate Webasto charge points.

  • During the installation and configuration process, Webasto ChargeConnect will be activated automatically. You can download the Webasto ChargeConnect App in the AppStore or Google PlayStore for free. To use the full potential of Webasto ChargeConnect an account has to be created. Register your charger and start managing your charging sessions remotely.

    For business purposes, please refer to Webasto customer support to activate your account as a business customer account.

  • Via the Webasto ChargeConnect portal you can manage your charge points, start/stop charging sessions and see your latest charging session. Furthermore it supports you in operating your charging infrastructure in an B2B environment, e.g. allowing new users into your charging infrastructure and allows you to obtain advanced diagnostics of your chargers.

    The Webasto ChargeConnect App is the perfect mobile application to manage your Webasto charging station remotely. You can access all current and past charging sessions, start and stop them digitally, and authorize other users for a charging point directly via the mobile application. After a free one-time registration, you can use a wide range of funtionalities and benefit from regular app updates.

  • Webasto ChargeConnect is compatible with Webasto Unite, Webasto Next and the following Webasto Live variants: 5110360C, 5110361C, 5110263C, 5110359C.
    Until now only Webasto chargers are compatible with Webasto ChargeConnect.

  • Make sure you have the latest version of the app installed. Open the app switcher to quit the app and restart your smartphone. If all this does not help, please contact our hotline. The configuration can also be done via the integrated web-based configuration interface.


  • Webasto works with certified partners who have the professional prerequisites and experience to install charging infrastructure.

  • We point out that the installation may only be carried out by a qualified electrician and recommend our certified Webasto installers. An installation manual for the installer is enclosed with the delivery.

  • As part of a on-site analysis, an electrician who is specially trained and authorised in charging infrastructure will assess the conditions on site. Sometimes the entire power availability of the utility connection, the meter panel, the type of possible cabling and the desired location of the charging point are assessed to determine if a successful installation is feasible. Finally, and in addition to the on-site analysis, a cost estimate for the necessary work will be drawn up.


  • The delivery package includes the stand, a cover, installation instructions and all needed mounting material.

  • The Webasto Stand offers burr-free holes to prevent damage to the cables. In addition, a high level of safety is achieved through the earth connection and high corrosion resistance.

  • All Webasto Stands are suitable for the Webasto Pure, Webasto Next and Webasto Live. The Webasto Unite can only be installed on the Webasto Stand Slim Solo and Webasto Stand Slim Duo.

  • No, safety requirements mean that it is not permitted to use an adapter.

  • For charging stations with enclosed cable:

    Only original Webasto spare parts may be fitted on Webasto charging stations. We would like to point out that a cable must always be replaced by a qualified electrician. In case you replace a Webasto cable with one from another manufacturer or it is not replaced by a qualified electrician, Webasto will not accept any liability for any resulting damage. In this case, warranty or guarantee claims cannot be asserted against Webasto.                                     

    For Webasto Unite:

    Every standard compliant (IEC 62196-2) Mode 3 Type 2 charging cable can be used with the charging stations.

Our Products

Webasto Charging Stations

Simple "Plug & Play" or intelligent charging solutions for every requirement. Webasto makes charging easy, quick, efficient and safe.

Webasto Accessories

Choose your suitable accessories, such as our Webasto Stands or the Mode 3 Charging Cable for charging at public charging stations.

Webasto Services

We are always there for you and take care of the installation as well as the right software solution to manage your charging infrastructure.