Frequently Asked Questions

You have questions, we have answers!

Our commitment to quality and service does not end once you have purchased your charger from us. You can be sure that we will continue to support you for many years, especially because our standard warranty runs for two years.

With a dedicated call centre and an international support team no request will be unanswered. Just ask.

Digital Services

Below you will find all FAQs about our digital services.

Accessories

Below you will find all FAQs about our charging accessories.

Installation

Below you will find all FAQs about installation.

Webasto Pure

  • The Webasto Pure has the following advantages:

    • Adjustable charging capacity from 3.7 kW to 11 kW or 3.7 kW to 22 kW (depending on your order)
    • A 4.5 m cable with connectors
    • Faster charging than using a standard domestic socket (max. 10 A): up to 5x faster with the 11 kW variant and up to 10x faster with the 22 kW variant
    • Simple and convenient operation
    • Good price/performance ratio
    • High-quality workmanship
    • "Made in Germany" quality
  • The Webasto Pure can charge using a type 2 connector according to EN 62196-2. The type 2 connector complies with the European standard.

  • Included in the scope of delivery of the Webasto Pure there are two small keys. With these universal keys, you can securely lock the charging station so that only you determine who is actually allowed to charge at your charging station. As soon as the key is turned to the open position, the charging process is activated and the electricity flows directly into your vehicle.

  • 1x Charging station Webasto Pure
    1x Charging cable with charging coupling
    2x Key
    1 x Operating and installation instructions
    1x Installation kit for wall mounting: 4x wall plug (8 x 50 mm, Fischer UX R 8), 2x screw (6 x 70, T25), 2x screw (6 x 90, T25), 4x washer (12 x 6.4 mm, DIN 125-A2), 2x screw (3 x 20 mm, T10) + 2x replacement screws, 1x mounting bracket, 2x bushing (1 as replacement part)
    1x Installation kit for charging cable: 1x spiral antikink protection, 1x cable tie, 1x strain relief clamp, 2x screw (6.5 x 25 mm, T25) for fastening the strain relief clamp

  • You can always charge one vehicle using the Webasto Pure.

  • Basically, the variants differ in their charging capacity and the scope of the installation. In addition, different charging cables are fitted to the charging station, matched to the charging capacity. For the 22 kW variant, the installation requires higher fuse ratings and larger supply cable cross sections, among other things. There are also differences when it comes to the grid operators. Most grid operators only require notification of an 11 kW charging Station, while a 22 kW charging station additionally requires approval. Variations in grid quality means that there are regional differences here between the individual operators.

  • The charging station should only be cleaned with a dry cloth. Please do not use aggressive cleaning agents, wax or solvents. If necessary, you can wipe the cable with a damp terry towel.

  • All downloads and documentation can be found on the product page of the Webasto Pure

Webasto Next

  • The Webasto Next offers the following advantages:
    - Scalable charging power up to 11 kW, optional 4.5 m or 7 m cable length with Type 2 plug
    - Digital management of the charging stations via the Webasto ChargeConnect backend (access via portal and app).
    - Always online thanks to 24/7 real-time transmission of wallbox data to Webasto ChargeConnect
    - Authentication at the charging station via Scan & Charge and with the Webasto ChargeConnect app
    - Integration into energy management systems (EMS) via Modbus TCP
    - Local dynamic load management (stand-alone) *available from Q2 2022 via an online update
    - Integrated meter module for recording charging processes and monitoring power consumption
    - Future-proof through regular online updates
    - Clever product design with convenient cable suspension and plug socket
    - Cost savings during installation thanks to integrated DC fault current protection
    - Grid stability ensured by the grid operator via the ripple control signal receiver
    - User-friendly configuration via WLAN hotspot and Webasto Charger Setup app for installers
    - High quality of workmanship "Made in Germany"

    More information

  • Scan & Charge access control allows you to decide who is actually allowed to charge at your Webasto Next. The user of the charging station authenticates himself via Scan & Charge, where the user scans the QR code at the charging station with his Webasto ChargeConnect app, the wallbox recognizes the user authorization and the charging process starts. In the Webasto ChargeConnect app, any number of users can be registered and managed for a Webasto Next.

    Please note: Scan & Charge works exclusively with the Webasto ChargeConnect App.

  • Two preconfigured QR codes are included in the scope of delivery of the Webasto Next. One should always be kept for safety's sake. In the event that the user needs to use the backup QR code, a copy should be made; this can be done at a print shop, for example. 

  • A router or DHCP switch should be installed between the EMS and the wallbox. Energy management systems usually require an additional external meter; the compatible meters should be requested directly through the EMS provider. A list of compatible energy management systems (EMS) will be published in Q2 2022.

  • A list of compatible manufacturers will be published from Q2 2022.

  • Yes, with a compatible external energy management system (EMS), the Webasto Next can charge PV surplus that supports this function. If the wallbox is connected to the power grid with one phase, phase switching is not necessary. This makes it possible to charge 1.3 kW to 7.4 kW of PV energy into the car; this power is usually sufficient for home PV systems. A list of compatible manufacturers will be published from Q2 2022.

  • A network connection is required for a complete and reasonable use of the Websato Next with all features. Otherwise charging is only possible without authentification ("free charging", i.e. no Scan & Charge). Especially in areas where wireless network connection is unstable, hurdled or technically not possible, e.g. in underground car parking areas, a wired connection is recommended.

  • The Webasto Next will have integrated dynamic load management (stand-alone) as of Q2 2022. Stand-alone means that the current available amperage of the building is recorded via an external meter and sent to the wallbox. The wallbox ensures that the maximum available amperage of the building is not exceeded. In doing so, the Webasto Next dynamically adjusts its power. The Webasto Next cannot communicate directly with other Webasto Next charging stations.

  • No, the Webasto Next is always connected to Webasto ChargeConnect. Nonetheless compatibility with 3rd party backends will be established in the future. Once available, we will provide a list of compatible backend solutions here.

  • The Webasto Next is always supplied pre-configured. There is a installer support application (Webasto Charger Setup App) available which provides a guided configuration support for the qualified electrician.

  • Settings can be conveniently changed via the Webasto Charger Setup App. Alternatively, there will be an integrated configuration interface from Q2 2022, which can be accessed via an IP address (LAN or WLAN hotspot).   

  • The Webasto Next has standard warranty according to legal regulations.

  • In the scope of delivery, there is included the Webasto Next charger with a cable in defined length (4,5 and 7 meters), mounting equipment, drilling template and Quick Start Guide,

  • All downloads and documentation can be found on the product page of the Webasto Next.

Webasto Live

  • Among other things, Webasto Live offers you the following advantages:

    • Scalable charging capacity up to 11kW or 22 kW, choice of 4.5 m or 7 m cable length
    • Digital management of the charging stations via the Webasto backend solution Webasto ChargeConnect (access via Portal and App)*
    • Always online thanks to 24/7 real-time transmission of the wallbox data to Webasto ChargeConnect*
    • Future-proof with firmware updates
    • Authentication at the charging station using RFID technology or Webasto ChargeConnect App*
    • Integrated 4G modem with SIM card
    • Compatible with commercially available back-end systems via OCPP 1.6 J
    • Energy management system (EMS) integration via Modbus
    • Local dynamic load management with up to 250 charging points
    • Plug & Charge ready (ISO 15118)
    • MID-compliant meter for recording charges
    • Userfriendly configuration using Wi-Fi hotspot and Webasto Charger Setup App for installers
  • The advantages of Webasto ChargeConnect at a glance:

    • Convenient management of the charging station via app or web portal
    • Quick and easy registration via the Webasto ChargeConnect App
    • Individual management of the charging infrastructure within an organization
    • Maximum transparency about user behavior at your charging points
    • Regular updates with new features for app and portal
    • Use and management in different user levels depending on authorization
    • Full feature offer, such as starting or stopping charging sessions, real-time status of all charging points, managing user permissions, maintenance and remote diagnostics, detailed overview of charging history, comprehensive monitoring functions and reservation management of charging stations
  • Thanks to the smart connectivity function, Webasto Live can be used by everyone on an individual basis. Whether it is for when you are at home, for your electric fleet or for electric company car drivers - the intelligent charging station makes everyday charging easier for you. Webasto Live is also interesting for users who operate a Home Energy Management System (HEMS) or a photovoltaic system.

  • Basically, the variants differ in their charging capacity and the scope of the installation. In addition, different charging cables are fitted to the charging station, matched to the charging capacity. For the 22 kW variant, the installation requires higher fuse ratings and larger supply cable cross sections, among other things. There are also differences when it comes to the grid operators. Most grid operators only require notification of an 11 kW Charging Station, while a 22 kW charging station additionally requires approval. Variations in grid quality means that there are regional differences here between the individual operators.

  • The Webasto Live can charge using a type 2 connector according to EN 62196-2. The type 2 connector complies with the European standard.

  • You can always charge one vehicle using Webasto Live.

  • The scope of delivery includes two so-called LiveAccess devices with which you can authenticate yourself via RFID technology to Webasto Live. This makes it possible to narrow down the group of users. You can order additional LiveAccess devices from us.

  • You can add further LiveAccess devices in the configuration interface of your Webasto Live to manage the access authorization of your wallbox.

  • In general, this is possible and useful. The photovoltaic system, however, must at least feature a communication interface or a switching output for this. You can ideally control your own consumption with intelligent controls via a Home Energy Management System (HEMS) or a communicating inverter with its own measurement data acquisition system

  • Yes, thanks to the communication interface Modbus TCP, the Webasto Live can be integrated into an energy management system to control optimized power distribution. For example, you can charge your own electricity from the PV system to your electric vehicle.

  • The Webasto Live is compatible with the following energymanagement-systems: Beegy, Clemap, Kiwigrid, TQ, Smart1, Solarwatt and ChargePilot (TMH).

  • Thanks to Webasto ChargeConnect, you have automatically free access to many backend functionalities. Always keep track of your Webasto Live, as you can access the current status of your charging stations, the entire charging history, your energy consumption, and much more at any time and from anywhere. Control you charging station via web-portal or app remotely.

    Please note: Webasto ChargeConnect is only compatible with the following Webasto Live part numbers: 5110360C, 5110361C, 5110263C, 5110359C

    Additionally, you can link another backend to your charger, the following back-ends are tested for the Webasto Live and compatible via OCPP 1.6: Allego, Chargecloud, Cleanergy EV, Driivz, E-Flux, Everon, Greenflux, has.to.be, Last Mile Solutions, Mobility+, Optimile, SAP e-Mobility, Smartlab Ladenetz, Virta

  • During the installation and configuration process, Webasto ChargeConnect will be activated automatically. You can download the Webasto ChargeConnect App in the AppStore or Google PlayStore, register your charger and start managing your charging sessions remotely.

  • You can use the Webasto Live Connectivity with GSM, WLAN or LAN. Each Webasto Live device comes with a GSM module including a eSIM card as standard. If you have sufficient network coverage at your installation location, you can automatically use the Connectivity function with GSM. If this is not possible, you can also use a connection via WLAN or LAN. You can connect to your WLAN yourself via the configuration interface. You can get assistance from your installation partner to connect to your personal LAN.

  • An eSIM card is installed in the Webasto Live device. This is not tied to a specific operator. Instead, it automatically searches for the strongest network provider at your installation location.

  • The Webasto Live is always supplied pre-configured. There are additional settings in the user interface that are necessary for configuration. If you do not want a pre-configuration, refer to the operation manual for instructions on how to restore the factory settings.

  • If you are in the immediate vicinity of the Webasto Live device, you can call up a configuration interface via a local hotspot. Here, you can configure a variety of settings: from adding a new LiveAccess device for authentication on the Webasto Live to individual settings for load management and firmware updates.

  • Yes, the Webasto Live contains a GSM module, a mobile radio standard for fully digital mobile radio networks.

  • You can easily check whether there is sufficient mobile network coverage with your mobile phone: Go to where the Webasto Live will be located/suspended. Then look at the reception strength displayed on your mobile phone (usually indicated in bars). In the event of poor mobile network coverage, you can establish a connection via LAN or WLAN to the Webasto back-end.

    To improve the mobilenetwork coverage, you can connect to the Webasto back-end via LAN or WLAN. You can easily connect to your WLAN yourself via the configuration interface. To connect to your LAN, you must consult your installation partner.

  • Yes, that is possible. Please note that the pre-configuration for connection to the back-end must also be updated. Please note that we can only provide limited support if you replace your eSIM card. The installation partner on site can help you here. The installed eSIM card offers flexibility, especially for companies.

    If you want to replace the standard eSIM card with your own, you will find the eSIM card slot below the Webasto Live device cover in the connection compartment. Only a person authorized to install eSIM may replace an eSIM card.

  • The charging station should only be cleaned with a dry cloth. Please do not use aggressive cleaning agents, wax or solvents. If necessary, you can wipe the cable with a damp terry towel.

Webasto Unite

  • The Webasto Unite offers the following advantages:
    - Scalable charging capacity up to 22 kW
    - Charging socket (type 2) with shutter for charging cable
    - Digital management and remote control with Webasto ChargeConnect (access via portal and app)
    - Always online thanks to 24/7 real-time transmission of the wallbox data to Webasto ChargeConnect
    - Authentication using RFID technology or Webasto ChargeConnect App
    - Interface for Energy Management System (EMS) integration via Modbus TCP**
    - Integrated local dynamic* load management for up to 32 charging points
    - Integrated MID-compliant meter allows billing and refund of charging processes
    - Meter window for easy reading of energy meter values
    - Robust, high-quality housing meeting the Webasto quality and safety standards
    - Cost savings at installation due to DC residual current protection
    - Secured network stability by network operator using a ripple control receiver
    - Userfriendly configuration using Wi-Fi hotspot and Webasto Charger Setup App or configuration interface for installers
    - Eichrecht-conformal version in preparation (available from Q3 2022)
    More information

  • With the Webasto Unite it is possible to authorize users to charge at the charging station.This can be done via RFID technology or via Webasto ChargeConnect. In that way it is also possible to report and analyze the charging data as charging sessions are assigned to user authorizing for that charging session.

  • Yes, it is possible to permantly lock the charging cable in the Webasto Unite via DIP-Switch setting or the configuration interface.

  • A list of compatible energy management systems (EMS) is available on our website. Energy management systems usually require an additional external meter; the compatible meters should be requested directly through the EMS provider.

  • A list of compatible smart meters is available on our website.

  • Yes, with a compatible external energy management system (HEMS) that supports this function, the Webasto Unite can charge PV surplus. If the wallbox is connected to the power grid with one phase, phase switching is not necessary. This makes it possible to charge 1.3 kW to 7.4 kW of PV energy into the car; this power is usually sufficient for home PV systems.

  • The Webasto Unite has integrated dynamic load management (stand-alone mode and cluster mode). Stand-alone means that the current available amperage of the building is recorded via an external meter and sent to the wallbox. The wallbox ensures that the maximum available amperage of the building is not exceeded. In doing so, the Webasto Unite dynamically adjusts its power. In cluster mode, the sampe principle applies, but one wallbox acts as a hub controlling up to 32 satellite wallboxes to ensure the maximum available amperage of the building is not exceeded by the cluster.

  • The Webasto Unite is always supplied pre-configured. There is an installer support application (Webasto Charger Setup App) available which provides a guided configuration support for the qualified electrician.

  • Settings can be conveniently changed via the Webasto Charger Setup App. Alternatively, there is an integrated configuration interface form available, which can be accessed via an IP address (LAN or WLAN hotspot).   

  • The Webasto Unite has standard warranty according to legal regulations.

  • A network connection is required to use the full potential and all features of the Webasto Unite. If there is no network connection, it is possible to charge without authentification ("free charging") or with locally registered RFID authenticators. Especially in areas where wireless network connection is unstable, hurdled or technically not possible, e.g. in underground car parking areas, a wired connection is recommended. The Webasto Unite can buffer up to 1000 charging sessions, if the network connection is interrupted.

  • In the scope of delivery, there is included the Webasto Unite charger, 1 x RFID Master card, 2 x RFID user cards, mounting equipment, drilling template and a Quick Start Guide.

Webasto ChargeConnect

  • Webasto ChargeConnect is the Webasto backend to manage and operate Webasto charge points. More Information

  • During the installation and configuration process, Webasto ChargeConnect will be activated automatically. You can download the Webasto ChargeConnect App in the AppStore or Google PlayStore for free. To use the full potential of Webasto ChargeConnect an account has to be created. Register your charger and start managing your charging sessions remotely.
    For business purposes, please refer to Webasto customer support to activate your account as a business customer account.

  • Webasto ChargeConnect has the following advantages:

    • 24/7 real-time status of all charging points
    • Flexible management of user permissions
    • Maintenance and remote diagnostics for seamless operation
    • Remote control via app, e.g. starting and stopping charging sessions
    • Detailed overview of completed charging processes (charging history)
    • Comprehensive monitoring functions
    • Regular updates with new features for app and portal
    • Use and management in different user levels depending on authorization
  • In the Webasto ChargeConnect App you can manage your charge points, start/stop charging sessions and see and export your latest charging session. New features are an constantly updated

  • Via the Webasto ChargeConnect portal you can manage your charge points, start/stop charging sessions and see your latest charging session. Furthermore it supports you in operating your charging infrastructure in an B2B environment, e.g. allowing new users into your charging infrastructure and allows you to obtain advanced diagnostics of your chargers. Further features can be purchased and unlocked via the Webasto ChargeConnect Marketplace (available in Q2 2022)

  • A compatibility with 3rd party backends will be established in the future. Once available, we will provide a list of compatible backend solutions here.

  • In Q2 2022 we will offer different versions of Webasto ChargeConnect. The usage of the app and access to the feature set for B2C customers will remain free of charge. The B2B packages of Webasto ChargeConnect portal will be offered as monthly subscriptions and will come with a price tag.

  • Webasto is working on this topic. Webasto ChargeConnect will be able to handle OCPP 2.0.x communication in Q2 2022. This update will be communicated officially.

  • Not at the moment.

  • Webasto ChargeConnect can be used in 4 different user roles:

    • Enduser Residential: As a residential end user, you own a charging station. You can authorize other users to charge at your charging station and fully manage your charging point via app and portal.
    • Enduser Commercial: As a commercial end user, you do not own a charging station but receive access authorization for another charging point. You have access to the approved charging station via the app and can use all basic functionalities.
    • Site Admin: As a site admin, you have all the rights to individually manage the entire charging infrastructure at a site and create accounts for end users.
    • Customer Admin: As a customer admin, you have all the rights to individually manage the entire charging infrastructure at multiple locations and to create accounts for site admins and end users.
  • Webasto ChargeConnect is compatible with the Webasto Next (all variants) and the following Webasto Live part numbers: 5110360C, 5110361C, 5110263C, 5110359C

Webasto ChargeConnect App

  • The Webasto ChargeConnect App is the perfect mobile application to manage your Webasto charging station remotely. You can access all current and past charging sessions, start and stop them digitally, and authorize other users for a charging point directly via the mobile application. After a free one-time registration, you can use a wide range of funtionalities and benefit from regular app updates.

  • With the Webasto ChargeConnect App, you can use the following features:

    • Starting and stopping charging sessions
    • Real-time status of the current charging session
    • Wallbox sharing with other users
    • Detailed overview of completed charging sessions
    • Export of all charging data
    • Reserving a charging station
    • User management
  • Using the Webasto ChargeConnect App is intuitive and self-explanatory. However, if you get stuck, you can find all single steps in our user guide.

  • The Webasto ChargeConnect App is optimized for usage on smart phones (not tablets), while Webasto ChargeConnect portal is optimized to use on Windows devices.

  • Not at the moment.

  • The Webasto ChargeConnect App is made for iOS and Android, so you can easily find Webasto ChargeConnect in the App Store and Google Play Store.

Accessories

  • The delivery package includes a stand, a cover, installation instructions and a screw kit for mounting an earth connection and the charging stations.

  • With our massive poles Webasto Stand Solo and Duo, we offer single or double sided charging station stands. The black stand Webasto Stand Slim is made for mounting one charging station, ideal for domestic applications.

  • The Webasto Stand offers burr-free holes to prevent damage to the cables. In addition, a high level of safety is achieved through the earth connection and high corrosion resistance.

  • All Webasto stands are suitable for Webasto Pure, Webasto Next and Webasto Live.

  • The stand is suitable for mounting on a concrete foundation. Please refer to the enclosed installation instructions for the exact mounting steps and notes.

  • No, safety requirements mean that it is not permitted to use an adapter.

  • Only original Webasto spare parts may be fitted on Webasto charging stations. We would like to point out that a cable must always be replaced by a qualified electrician. 
    In case you replace a Webasto cable with one from another manufacturer or it is not replaced by a qualified electrician, Webasto will not accept any liability for any resulting damage. In this case, warranty or guarantee claims cannot be asserted against Webasto.

Installation

  • The installation costs vary significantly depending on the conditions at the installation site, and are therefore determined by our installation partner on site during the On-site analysis. The precise installation price depends, for example, on the scope of the installation, on the distance of the charging station from the distribution board and on any through-holes that need to be made.

  • Webasto works with authorised electricians who have the professional prerequisites and experience to install charging infrastructure.

  • We point out that the installation may only be carried out by a qualified electrician and recommend our certified Webasto installers. An installation manual for the installer is enclosed with the delivery.

  • Yes, this is possible. Advice: You can benefit from a Webasto partner installation when you order an On-site analysis and then agree to the installation offer. Then, your charging station is installed by a certified electrician.

  • As part of a On-site analysis, an electrician who is specially trained and authorised in charging infrastructure will assess the conditions on site. Sometimes the entire power availability of the utility connection, the meter panel, the type of possible cabling and the desired location of the charging point are assessed to determine if a successful installation is feasible. Finally, and in addition to the On-site analysis, a cost estimate for the necessary work will be drawn up.

Our Products

Webasto Charging Stations

Simple "Plug & Play" or intelligent charging solutions for every requirement. Webasto makes charging easy, quick, efficient and safe.

Webasto Accessories

Choose your suitable accessories, such as our Webasto Stands or the Mode 3 Charging Cable for charging at public charging stations.

Webasto Services

We are always there for you and take care of the installation as well as the right software solution to manage your charging infrastructure.